Stairlift FAQ

Stairlift pricing starts at only €1,799 (plus VAT) fully fitted. VAT is fully reclaimable. Please call our Customer Care Team on 040 478 042 to discuss your stair lift requirements and any queries you may have. Wicklow Stairlifts provide free home surveys and quotations with a “No-Hassle No-Obligation Guarantee”.

The VAT is fully reclaimable & paid directly into your bank account.

A Stair lift is very energy-efficient and economical to run. They run on a 13 amp socket and the daily cost of running a stair lift is comparable to using a kettle – the only power used is the charge that keeps the batteries topped up all the time. We advise you not to turn off the charger at the plug as the batteries may go flat necessitating replacement batteries.

Lifetime Warranty: Wicklow Stairlifts offer a lifetime warranty on Handicare Stairlifts for residential use. This warranty guarantees the original purchaser of the stairlift against defects in materials or workmanship for the product’s lifetime, under normal use and conditions.

Coverage:

• The lifetime warranty includes replacement parts and labour costs in case of a breakdown due to manufacturing defects or normal wear and tear.
• Regular maintenance is still required per the manufacturer’s guidelines to keep the warranty valid.

Conditions:

• Annual Inspection and Service: To maintain the validity of the lifetime warranty, the stairlift must be inspected and serviced annually by an authorised Wicklow Stairlifts engineer. Please note: This annual service is chargeable, with the cost to be determined based on current service rates at the time of the service.
• Authorised Service Requirement: Servicing and repair work must be carried out exclusively by authorised Wicklow Stairlifts engineers.
• Exclusions: The warranty does not cover misuse, neglect, or accidental damage. The warranty does not cover consumable items such as batteries.
• Applicability: The lifetime warranty applies only to new Handicare residential stairlifts, excluding commercial or communal stairlifts.
• Non-Transferability: The warranty is non-transferable. The lifetime warranty becomes void if the stairlift is removed, sold, or transferred to a new owner.

Handicare Stairlifts from Wicklow Stairlifts are very reliable and it is rare that they would break down. However, in the unlikely event of a breakdown, our engineers would be able to get to you quickly and fix the problem. We advise that all stairlifts should be serviced annually to keep them in excellent working order. Your Wicklow Stairlift Company stairlift is also covered by a 2 year warranty with the option of an extended warranty which we will discuss with you.

During our consultation we will discuss the various models of stair lift which offer a choice of different upholstery colours so you can choose one to match the décor of your home.

All Handicare stairlifts have foldable seats, footplates and arms that can be folded up when not in use, allowing clear access for other stair users. Depending on your level of mobility, you can choose a manual folding footplate or a powered footplate option that will remove the need to bend down to fold or unfold the footplate.

Our stair lifts have been designed for ease of use. They glide smoothly up or down the stairs at a gentle speed. All models have a seat belt for your safety. Our customer service team are always available at the end of a telephone line if help or reassurance is needed, just call 040 478 042.

Our Stairlifts have built-in safety sensors that will detect any obstructions on the stairs, such as objects that have been dropped, pets or children. The sensors will respond by automatically stopping the stair lift so that the any obstruction can be safely removed.

This depends on the model, most stairlifts have a weight limit of 18-22 stone or 115 – 140kgs. Our team will be able to advise on the different types of stair lift during your consultation, helping you to choose the stair lift most suited to your needs.

Stairlifts are easy and safe to use. There are simple controls on the chair itself as well as the option of having controls that are permanently fixed at the top and bottom of your staircase. At Wicklow Stairlifts, our implementation engineers provide a full demonstration on how to use the stairlift after it’s installed.

There are two types of stairlift driving systems. The ‘Rack and Pinion System’ and the ‘Cable System’. While cable drive systems can be slightly cheaper, they generally provide a bumpier ride. The Rack and Pinion System that our stairlifts use provides a smooth ride and has a geared drive system that runs along a rack of teeth on the rail.

Stairlifts come with different features which included swivel seats, making it easy to turn away from the stairs and to get on or off without having to twist or turn your body. You can use the armrests to push yourself up. The armrests can be raised separately, which is especially useful if you are getting on from a wheelchair. During the survey we will discuss the various features of each model and help you choose the one most suited to your needs.

No, they are very quiet. You will be able to use your stair lift at any time of the day or night without disturbing others.

No, your stairlift will be fitted to the steps of the stairs, not the wall. As most stairlifts are slimline they fit comfortably and unobtrusively to the stairs. At the time of your consultation we will be able to show you on a computer how the stairlift will look when it is fitted.

Not long! A stairlift for a straight stairs can be installed very quickly, within 2 weeks. A stairlift for curved stairs is made to measure your stairs, so may take slightly longer. We will be able to advise on the delivery time for your stairlift at your consultation, we’ll keep you updated on the delivery date and arrange the most suitable time for you to install the stairlift.